Looking for custom hats or apparel for your business, organization, team, event, or retail shop? Sail Stitch LLC offers personalized bulk ordering to help bring your ideas to life.

What items can I order?

Business orders are available for hats, apparel, and many other custom items.

Have something specific in mind? Send us your idea, and we’ll let you know what options are available. Not sure what would work best? We’re happy to recommend products based on your business, event, budget, and overall vision.

Is there a minimum order quantity?

No. Sail Stitch LLC does not require a set minimum quantity for business orders.

Pricing is based on the products selected, total quantity, design requirements, and customization requested. Larger quantities may qualify for lower per-item pricing.

How do I start a business order?

Begin by completing our Business Order Request Form.

Submitting the form does not place an order or guarantee product availability. Sail Stitch LLC will review your request and follow up with product options, recommendations, pricing, and an estimated turnaround time.

Can you help me choose products?

Yes. We can recommend hats, apparel, and other items based on your preferred style, budget, color, quantity, and intended use.

Product availability may vary depending on the brand, style, size, and color requested. Exact products will be confirmed before your order is finalized.

How do I receive a quote?

After reviewing your request, Sail Stitch LLC will contact you with available product options and pricing.

Pricing is not final until the exact products, quantities, sizes, colors, and design details have been confirmed.

How do I place and pay for my order?

Once all order details have been confirmed, you will receive an invoice by email with a secure checkout link. The invoice will include your confirmed products, quantities, customization, fees, shipping, and applicable taxes.

Business orders must be paid in full before products are ordered or production begins, unless another arrangement is approved in writing.

Your order is not officially confirmed until payment has been received.

How should I submit my logo?

Logos should be submitted in the highest-quality format available. Preferred file types include:

• PNG with a transparent or solid color background
  
• PDF
• SVG
• AI
• EPS
• JPEg

Additional design work may be required if the artwork is blurry, incomplete, or not suitable for embroidery.

Is there a digitizing fee?

A one-time digitizing fee will apply when a logo must be converted into an embroidery-ready file.

The fee depends on the size and complexity of the design and will be included in your quote. Once the design has been digitized, the file will be kept on record for future orders.

Will I receive a mockup?

Yes. After payment has been received, a digital mockup will be provided for approval before production begins.

The mockup allows you to review:

• Logo or design
• Wording and spelling
• General placement
• Thread colors
• Product colors
• Overall layout

Digital mockups are visual representations. The finished embroidery may vary slightly in size, placement, texture, or color.

Who is responsible for reviewing the mockup?

The customer is responsible for carefully reviewing all details before approval, including:

• Names and spelling
• Dates and wording
• Logo details
• Thread colors
• Product colors
• Sizes and quantities
• Design placement

Written approval is required before production begins. Sail Stitch LLC is not responsible for errors approved by the customer.

Can I request changes to the mockup?

Up to two reasonable design revisions are included unless otherwise stated in your quote.

Additional revisions, major design changes, or changes requested after approval may require an additional fee.

Changes cannot be guaranteed after the final mockup has been approved.

When does the turnaround time begin?

Turnaround time begins after:

1. Full payment has been received
2. Products, sizes, colors, and quantities have been confirmed
3. The final mockup has been approved

The time spent discussing products, preparing quotes, waiting for payment, or waiting for design approval is not included in the production turnaround time.

How long do business orders take?

Turnaround time depends on:

• Product availability
• Order quantity
• Design requirements
• Current production schedule
• Shipping time from suppliers
• Requested completion date

An estimated completion timeframe will be provided with your quote. Requested dates are not guaranteed unless confirmed by Sail Stitch LLC.

Can you accommodate rush orders?

Rush orders may be accepted depending on product availability and the current production schedule.

A rush fee may apply. Please include your required completion date when submitting your request.

Can I change or cancel my order?

Changes and cancellations cannot be guaranteed after payment has been submitted.

Once products have been ordered, materials have been purchased, or production has begun, the order cannot be changed or canceled.

Please carefully review your invoice, product selections, quantities, sizes, colors, and design details before submitting payment.

Can I provide my own hats or apparel?

Customer-provided items may be accepted on a case-by-case basis with prior approval.

Because embroidery involves machinery and needlework, Sail Stitch LLC cannot guarantee or replace customer-provided items if unexpected damage occurs during production.

Please do not drop off or ship any products without receiving approval first.

Do you offer wholesale pricing for resale?

Wholesale or reseller pricing may be available for qualifying businesses.

Businesses purchasing items for resale may be required to provide a valid resale certificate or sales tax exemption documentation before the order is finalized.

Can business orders be shipped?

Yes. Shipping is available and will be included on your Shopify invoice.

Local pickup may also be available. Large orders may be divided into multiple packages depending on the size and weight of the shipment.

Customers are responsible for providing an accurate shipping address before submitting payment.

Are business orders returnable?

No. All custom, personalized, embroidered, and business orders are final sale and cannot be returned, exchanged, or refunded.

If Sail Stitch LLC sends an item that is different from the approved order, please contact us within three calendar days of delivery with your order number and clear photographs of the item received.

What is the complete ordering process?

1. Submit the Business Order Request Form.
2. Sail Stitch LLC reviews your request.
3. Product options and recommendations are provided.
4. Products, quantities, sizes, colors, and pricing are confirmed.
5. An invoice is emailed to you.
6. Payment is submitted through the secure Shopify checkout.
7. A digital mockup is created and sent for approval.
8. You provide written approval.
9. Production begins.
10. Your order is shipped or prepared for local pickup.

How do I get started?

Complete our Business Order Request Form, and we will review your request and contact you with recommendations and next steps.